Known Issues

This page contains answers to frequently asked questions. You can also check Known Issues and Tips and Tricks for specific technical information.

NOTE: This page originally was intended to list common questions. We are now testing the new osTicket Customer Support method to field your questions. This method lets you ask a question and get a response through email notifications. You can view the whole conversation online at any time by typing in your email address and ticket number.


What do I need to upgrade to Windows XP?
   What do I need to upgrade to Windows XP?

First the minimum hardware requirements (these have been updated lately to comply with various security upgrades). The processor can be any Intel Pentium or Celeron family or any AMD K6, Athlon or Duron family. But it must have a minimum 300MHz processor. You will need at least 128MB of RAM memory. A minimum of 256MB is highly recommended for regular use and 512MB if you do a lot of new-style gaming or video. You need 1.5GB available hard disk space. You need a VGA monitor, preferably with at least 800x600 resolution. Finally, you need a CD-ROM player, a keyboard and a mouse. If any of these requirements are not met, the software will not load.

Next comes the software. Windows XP does NOT upgrade from Windows 95, 3.1 or DOS. You need Windows 98se, Windows ME, Windows 2000 or Windows NT 4.0 to upgrade to Windows XP Home or Pro edition. If you are running Windows 95, Windows 3.1 or DOS, you will need to install the full version of Windows XP onto a new hard drive or upgrade to Windows 98se first (at a cost of $98 if you can find a copy).

By the way, while most stores promote Windows XP Professional, home users with one computer at home may never need the added server and management solutions that are absent in the Home edition. The actual Windows program is the same in each version.

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